How to create a request resolution type

Learn how to create request resolution types in B2CORE by defining a name, caption, and enabling the type for use in classifying request resolutions

To create a request resolution type:

Navigate to System > Requests > Resolutions Types.

Click +Create.

Fill out the form:

Set the Name of the type (for example, financial).
Set the Caption — the title of the type that will be displayed in the resolution types drop-down list (for example, Financial Rejection).
Set Enabled to Yes.

Click Save to create the resolution type.