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B2Core
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B2BROKERTicket feedback
Learn about the options for viewing client feedback on resolved HelpDesk tickets in B2CORE, including ticket details, client comments, satisfaction ratings, and updates for reopened tickets
On this page, you can view feedback left by clients after tickets that they reported to HelpDesk in the B2CORE UI are marked as resolved.
The following information is provided about each ticket for which feedback is submitted:
Id
The identifier of a ticket that was reported by a client to HelpDesk.
Click a ticket identifier to view ticket details in SupportPal or Zendesk.
The client email address.
Comment
The feedback text.
Date
The data and time when feedback was submitted.
Status
The client satisfaction rating. Possible values:
- Extra Positive
- Positive
- Neutral
- Negative
- Extra Negative
Subject
The subject of a ticket.
If a ticket is reopened and then resolved again, a client can submit updated feedback that is added as a new record to the Ticket feedback page.
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System
Manage SMTP provider connections, view and configure email sending settings, monitor unsent email queues, and review mailing logs to ensure reliable email delivery in B2CORE
Verification
Explore the options for managing client verification in B2CORE, including setting verification levels, uploading documents, and organizing document types and groups for streamlined KYC processes