How to identify who resolved client requests

Learn how to identify which Back Office user approved or rejected a client request

To find the Back Office user who approved or rejected a specific client request:

Navigate to Clients > Requests.

Locate the needed request.

By default, the list is filtered by the Pending status. Clear the Status filter to view all requests.

To narrow your search, apply other filters such as Client name, Client email, Country, the request's Type, Status (Approved or Rejected), or a date range.

Check the Processed by column to see the email address of the Back Office user who resolved the request. This same Processed by information is also displayed in the upper-right corner of the request details page.